At Ghoul School, we want you to be satisfied with your purchase. If you're not completely happy with the books you've received, you can return them for a refund, exchange, or store credit within 90 days of purchase, subject to the terms and conditions outlined in this Return Policy.
To be eligible for a return, the books must meet the following criteria:
- Be in their original, unread condition, without any marks, tears, or damage
- Include all original packaging, such as dust jackets, slipcovers, and shrink wrap
- Be accompanied by a proof of purchase, such as the order confirmation email or packing slip
Please note that we reserve the right to refuse a return or issue a partial refund if the returned books do not meet these conditions.
To initiate a return, please follow these steps:
- Contact our customer support team at email@example.com to request a return authorization (RA) number. Include your order number and a brief explanation of the reason for the return.
- Once you receive your RA number, securely package the books in a box or padded envelope, ensuring they are well-protected from damage during transit.
- Clearly write the RA number on the outside of the package, along with the following return address:
Ghoul School Returns RA # [your RA number] 11760 Glenbrook Court, Unit 104 Carmel, IN 46032
Please note that you are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned books.
Refunds, Exchanges, and Store Credit
Once we receive and inspect your returned books, we will notify you by email about the status of your return. If your return is approved, you can choose from the following options:
- A full refund to your original payment method
- An exchange for books of equal or lesser value
- A store credit for the full purchase price, which can be applied to future orders
Please allow up to 14 business days for the processing of your refund or the shipment of your exchange items. If you opt for store credit, it will be issued as a unique coupon code and sent to your email address within 5 business days of return approval.
Exceptions and Exclusions
The following items are not eligible for returns:
- Gift cards
- Downloadable digital products
- Books that have been personalized, signed, or otherwise modified at your request
If you received a damaged or incorrect item, please contact our customer support team at firstname.lastname@example.org within 7 days of delivery, and we will gladly assist you in resolving the issue.
If you have any questions or concerns about our Return Policy or need assistance with a return, please contact us.